I am in need of a wedding stationery contract and I really do not know where to begin. I will gladly pay for a sneak peek at your wedding contract for ideas OR if there is someone who could come up with one for me that would be acceptable too.
My business has recently exploded in my humble opinion... What started as a hobby has really taken off for me which is great. BUT, that being said I CANNOT wait around for my clients to get me the necessay details for their wedding stationery.
I have had a few near misses which were exhausting to say the least. For instance....
I do send all of my brides an email stating due dates for certain things but there are still quite a few who are late.
Here are some general items that your contract should have:
1) THE DATE THE CONTRACT WAS DRAFTED SHOULD BE SPECIFIED
2) THE ADDRESS, PHONE # AND ADDITIONAL CONTACT INFO FOR THE COMPANY
3) THE ADDRESS, PHONE # AND ADDITIONAL CONTACT INFO FOR THE CLIENT
4) EXACT TIME(S) AND DATE(S) SERVICES ARE TO BE RENDERED
5) EXACT LOCATION(S) WHERE SERVICES ARE TO BE RENDERED
6) THE TOTAL COST FOR SERVICES
7) THE AMOUNT AND DATE THE DEPOSIT IS DUE, IF REQUIRED
8) THE AMOUNT AND DATE THAT THE FULL PAYMENT IS DUE
9) TYPE(S) OF PAYMENT ACCEPTED
10) CANCELLATION AND REFUND POLICIES OF THE COMPANY
11) ALL ITEMS & DETAILS THAT ARE INCLUDED IN THE TOTAL COST
12) ANY ADDITIONAL CHARGES THAT MAY BE INCURRED
Caren Jeanty is absolutely right. I have an example contract on my website you can look at too:
As to the rest of your problems with brides wasting time or not getting things to you in a timely fashion, you could add a clause in your contract that says basically "your poor planning does not constitute an emergency for me" and charge a rush fee. That way at least you feel like you can provide the service AND you're being compensated for the inconvenience of having to scramble to get the work done. Alternatively, you can advertise that you do not accept orders past a certain timeframe.
I wouldn't give a bride a refund under the circumstances you described. You can put a clause in your contract to cover that too. Either way, have your contract looked over by an attorney to make sure that everything is legal. You can download a free contract template plan from AiGA (American Institute of Graphic Arts)