Last Saturday, was our daughter's wedding day. The temperature was close to 100 degrees. Shortly after the wedding party arrived at the venue, the power went out. The venue owner ended up running a line across the street to another house. We did have some lights; however, at no time did the air conditioning come back on. The power outage was only in our venue. Incidentally, the bride and groom handled the situation calmly and did not let it ruin their wedding day.
My question is what should the venue have done to rectify the situation?
I do not know where this happened, but it looks like it was a "surpirse " the vendor as well.
I live in central florida and many venues carry generators because it is somehow expected that you may loose power with strong storms in the area, and it is so hot it will be a disaster for any business not to be able to provide an enviroment with the proper temperature.
It looks like the owner did what he could with what he had at the moment...
With that being said... I think is really up to the vendor experience, budget and proffessionalism how to rectify the situation.
A big apology, discount follow up will be a given to me, eventhough that will not change the fact that it was hot during the ceremony. On the other hand, depending on the state, service contract ,etc there may be certain "obligations" the vendor is responsible for.
Unless there was some sort of extreme situation, a power outage is usually out of the vendors control.
One of the questions that comes to my mind in order to evaluate how to rectify is: "why did the vendor loose power?"
Cause if he was able to just run a line accross the street to a house it may seem it was not an area outage...
Just some of my thoughts...
The only thing that they could have done to rectify matters is if they had a generator. Many venues don't have them. If they do, it generally is dedicated to their freezers or refrigerators to protect food and not sufficient to handle air conditioning. Either they have a generator or they don't. While a power outage can happen at any time of year, the only thing you could have done was to think to inquire if they had one. A few years back there was a big blackout on the East Coast. The venue did have a generator for their kitchen only. The caterer put out candles and our band performed acoustically as best as they could. Similarly, the bride and groom dealt with it calmly, and we all got into the spirit of it under the circumstances.
I do not think they had generator because the venue owner ran an electric line across the street. They had a couple fans. The thing is it was not a black out or an act of nature. Thanks for your imput.
Sometimes, a good wedding planner is needed.