Dear Wedding Professional:
If you read my blog last week, you learned that I'm a huge advocate for using social media to grow your wedding business. But if you do that, then at some point you’ll have to deal with negative feedback. How you handle the feedback can go a long way toward either getting a new customer or driving away a potential sale.
Here are 3 tips to help you to handle a negative comment appropriately and to keep your customers coming back for more.
Even if your business doesn't have a dedicated social media presence, you still need to know what people are saying about your business. Type your company’s name into Google to see the comments that are out there. And set up Google Alerts to stay on top of the comments. And keep your response positive, sincere and proactive. Do you have any tips to share with our wedding community about handling negative feedback? If so, please comment below.
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Thank you again for making this a fun and supportive wedding community,
Christine Dyer, Social Media Expert and Founder of BridalTweet
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