I'm sure this happens a lot so I'm interested in seeing how different wedding vendors handle such a problem if they occur:
What does a wedding vendor do when a client changes their mind in the last minute about a wedding item (in my case invitations) that they have put down 50% deposit for and have finished production and ready to ship out?
For example if a client requests for a revision post-production that wasn't detected during final proofing? I normally would tell a client nicely that there are additional charges for such changes, but what do you all do if the client is not happy and decides not to pay the surcharges or the remaining balance for the finished product?
I have had some folks tell me the customer is always right, make the changes without charging, and some who tell me don't let clients take advantage of you, gently explain the necessity of the additional charges and the time and energy it requires for those changes.