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Our FAQs, and why this product is great for the dudes.

Product Questions
Q: Can I add a magnet to a non-magnetized (screw mount only) Capcatcher?
A: In most cases, yes--but it is necessary to return your Capcatcher to us for the modification. See the following link for details.

Q: Can the magnetic openers also be screw mounted?
A: Yes! All Capcatcher Bottle Openers are pre-drilled for screw-mounting (screws included) and have a pouch Snap Flap for easy emptying.

Q: Do Capcatcher Bottle Openers come with the necessary screws/hardware?
A: You betcha! Magnetized Capcatcher Bottle Openers include 4 screws, 2 long ones (1 ½”) for screw mounting your magnetic Capcatcher Bottle Opener if you choose and 2 short screws (1/2”) for dressing the otherwise open screw holes when the Capcatcher Bottle Opener is used magnetically.

Q: Will the magnetized Capcatcher Bottle Opener really hold when I open a beer?
A: Absolutely! We use uncommonly strong, high-energy industrial magnets that really work! They will not shift around or fall off like those wimpy refrigerator magnets.

Q: Do the openers work well with twist-off caps?
A: Like a charm...and your hands will thank you.

Q: Do you use genuine leather for the Capcatcher pouches?
A: Absolutely! We buy only rich, soft, oil-tanned leather for durability and flexibility. All of our leather is “struck through” so the color extends through the entire thickness of the hide, not just the surface layer like most leather. Oil-tanned leather is “washable” in that it can be cleaned with a soft, damp cloth or sponge and a mild detergent. We do not recommend immersing your Capcatcher in water.

Q: Do you offer leather pouches in other colors?
A: Sure, as long as it’s black. Like Uncle Henry (Ford) famously said, “You can have any color you want… as long as it’s black.” We use black leather because it looks best with the product and it is a top-grain, color fast, oil-tanned leather that will serve you well.

Q: How many caps do Capcatcher pouches hold?
A: The amount can vary--depending on how they land and the phase of the moon--but on average the Classic Capcatcher pouch holds about a case worth of caps (25-30). The Guzzler Capcatcher pouch is good for over four cases: 100 plus caps. Close cover before striking. Batteries not included. Your results may vary. Do try this at home.

Q: Do the Capcatcher Bottle Opener work with cans?
A: Ridiculous! Why would anyone want to drink a perfectly good beer from a can? Beer tastes best poured from a bottle!

Q: Can we have a logo printed on your products?
A: Yes, you can, but because this requires graphic designers’ time for set-up and layout (and sending proofs, making adjustments, etc) there are one time fees involved. Minimum fees for these are $85 and can be a fair amount higher depending on the nature of the design and type and quality of file you send us. Contact us at answers@capcatchers.com for more information.

Q: Can the Capcatcher Bottle Opener really save marriages?
A: No doubt about it. Just ask any spouse who has:

a. Stepped on a bottle cap barefoot (ouch!)

b. Had to gather up caps left on counters and in kitchen drawers, couches, chairs, washing machines, sinks, etc.

c. Heard countless times, “Sweetheart, where is the %#&@* bottle opener?

Q: What Capcatcher do you recommend for outside use?
A: Our vinyl pouch Capcatcher is the best choice for outdoors. The vinyl we use is the same material used on boats, so it is very weather resistant. Even so, we recommend installing your Capcatcher in a covered location: under a roof, porch, overhang, etc.

Q: What if I want to mount my Capcatcher to an undrillable non-magnetic surface?
A: We offer an optional adhesive mounting pad in the Accessories section as well as on the individual Capcatchers pages. Adhesive mounting pads work great on stainless steel, wood, glass, fiberglass, tiles, and wherever else you'd want to mount a Capcatcher.

Q: Does the Capcatcher Bottle Opener make a nice gift?
A: Are you kidding? Guys go totally bonkers over them. Unlike the cologne, ties, gloves, pen sets and shaving kits shoved in the back of your man’s bureau, this is
a gift he will use and enjoy for years to come!

Q: If the Capcatcher Bottle Opener make it so fun and easy to open bottles, will we start opening more and more bottles?
A: Very unlikely. Advanced scientific studies (if conducted!) would indicate that most beer drinkers will stop at nothing to uncap their favorite brew... even if it means usingtheir teeth! The Capcatcher Bottle Opener can preserve smiles and eliminate the need for costly and painful dental work.

Q: Will my life ever be the same again once I own a Capcatcher Bottle Opener?
A: No, never! It will be far richer, fuller and more rewarding. The Capcatcher Bottle Opener will enhance your sex life, reduce tooth decay, eliminate overdrafts at the bank, and result in larger annual income tax refunds. (Results may vary!)

Personaliztion Questions
Q: What can I Personalize?
A: We offer personalization on all our bottle openers, our buckets and 4 types of glassware. Choose from 5 attractive fonts, several design layouts, and 6 great colors (colors available on bottle openers only).

Q: How are my items personalized?
A: All personalization is done using a digital process which thermally imprints onto an high-performance 3-M Scotchcal vinyl film. The material is then permanently bonded to your item. It is resistant to wear, water, and abrasion. Glassware is top-shelf dishwasher safe. Please note: We do not not offer etching or engraving services.

Q: How will your designers handle the inscriptions I submit?
A: With care. We want you to be happy with your order, so we will make it look the best it can. However, we do have two personalization policies of which you should be aware:


1.

We do not spell check, proofread, or edit. For the most part, what you type is what you get. Make sure your inscription is exactly as you want it to read before you submit it. If you want all caps, type in all caps. If you want punctuation, include it.


2.

But we do reserve the right to make minor changes to placement and spacing when necessary for the most pleasing appearance.

Shipping Questions
Q: Do you offer free shipping?
A: Yes, we offer FREE Ground Shipping on orders with a merchandise value of $299 or more (excluding any fees, taxes, and shipping/handling charges.) Applies only to orders shipping within the 48 contiguous United States (excludes Alaska, Canada, and Hawaii). To activate Free Shipping on a qualifying order, enter the coupon code FREESHP299 in the "Coupon" field on the Shopping Cart page. Important: Free Shipping promotion must be used when placing the initial order. Credit will not be given for missed promotions.

Q: Do you ship outside the United States?
A: We ship to Canada, but we do not currently ship to other countries. For shipments to Canada, please remember that you are responsible for any and all tariffs, taxes, and fees that may be associated with your shipment. For more information regarding Canadian shipments, please see our Shipping Info page.

Q: What shipping methods do you offer?
A: We use UPS and USPS for the majority of our orders. Expedited shipping is available. Shipping methods are selected from a drop-down list on the shopping cart page.


Q: How do I find out the cost of shipping my order?
A: Shipping charges are calculated before checkout. After you have placed all your items in your shopping cart, you can enter your zip code in the indicated field and your shipping cost will be calculated for you based on the weight of your order and its destination.

Guarantees/Returns
Q: What if there is an error in my order?
A: Forest Gump was right… sometimes it does happen and if it does, we’ll make it right. The only question is: Who pays? If it is our mistake… shame on us and we pay (but we’re warning you… we don’t make mistakes very often). We’ll send you the replacement as quick as a wink (well… almost).
But… most of the time with personalized orders, the mistake originates with you, the customer (which is why we keep harping about checking your order.) Remember, we cannot and do not spellcheck, proofread, punctuation check, or anything else on your order. With very few exceptions, what we get from you, you get back from us.
When you receive your verification copy, please review it. And when you receive the confirmation copy ("Thank you for ordering…") PLEASE DOUBLE CHECK IT! .

Q: Are your products guaranteed?
A: We offer an "Ironclad Guarantee" on every Capcatcher we sell. If for any reason you are not pleased with your purchase, simply contact us at answers@capcatchers.com and we will help you return it (in new or like new condition) for immediate replacement, full refund or, if you prefer, merchandise credit. Please note however, that we cannot accept returns on personalized items unless we have made an error (an extremely rare event.)

Q: Are your glassware and buckets guaranteed?
A: We guarantee the appliqué for one year from date of purchase. Remember: glassware is top shelf dishwasher only. Beer/ ice buckets and glassware are not intended for use with hot beverages or other hot liquids.

Q: What about returns?
A: In the unlikely event that you should need to return your Capcatcher product (for any reason), please contact us at answers@capcatchers.com for details. Contact must be made within 7 business days of receiving your order. Every situation is unique and requires our individual attention, but to answer some of the more common issues regarding returns, here are a few scenarios:


1.

Received the Wrong Product/Inscription: If you have received the wrong product or inscription, then either a) We filled your order incorrectly (doesn’t happen very often but orders are filled by humans) OR, b) What you actually ordered is not what you thought you ordered (happens more often because orders are placed by humans). Either way, let’s make it right. Please check your order and then contact us at answers@capcatchers.com and tell us what you got and what you wanted to get. We’ll get back to you right away to let you know how we can best get you squared away. Please note that replacement items are shipped ASAP by ground service only.


2.

Order Was Damaged in Shipment: We pack orders carefully but it still happens from time to time. Contact us by email at answers@capcatchers.com as soon as you can after opening your package. Tell us the nature of the damage and the specific item(s) that was damaged. We’ll get back to you with info on how we can resolve the problem quickly. Also it is not always necessary to return damaged or broken items. Many times a quick e-photo will do the trick! If it is glass that is broken PLEASE BE VERY CAREFUL HANDLING BROKEN GLASS and dispose of sensibly. Replacements of broken or damaged items are shipped ASAP by ground service only.
Capcatchers International is not responsible for missing packages and damaged products resulting form errors made by the shipping carrier. However, we will be happy to assist you in filing a claim with the shipping carrier.


3.

An Item is Defective: We inspect carefully but – once in a blue moon – an imperfection can sneak by the best of us. Please let us know the details of the defect by email at answers@capcatchers.com, and we’ll get back to you quickly to resolve. Replacements for defective items are shipped ASAP by ground service only.


4.

Changed my mind – do not want item: There is no problem returning non-personalized items as long as they are unused and resalable as new. But, sorry, we do not accept returns on custom personalized items. To return your non-personalized item(s), please contact us by email at answers@capcatchers.com and tell us your name, address and order number. Please tell us what it is you wish to return (why you wish to return an item is optional but always helpful to us). We will respond to your email with a Return Authorization Number for you to mark on the package. For security reasons, we may not accept unauthorized returns or other unexpected shipments.


5.

Want to Switch to a Different Product: For non-personalized products, it is best to order the different product with a new order and return the undesired product to us. Upon receipt, we will issue a credit to your payment card for the merchandise value of the return as long as it is unused and resalable as new. But, sorry, we do not accept returns on custom personalized items. Any questions or unusual circumstances, please contact us by email at answers@capcatchers.com.


6.

My older Capcatcher needs repair: Please contact us by email at answers@capcatchers.com and tell us the situation and we will respond to your specific needs by return email.

Order Process and Payment Questions
Q: When is my payment card (credit or debit card) processed?
A: When you complete your online order, the funds for the total sale amount are reserved by your payment institution. However, those funds are not actually paid until we begin processing your order, which is usually 1-3 business days after you place it. Please keep in mind that your order is custom made for you (whether personalized or not) and will normally ship within the time frame indicated.

Q: Do you charge sales tax?
A: Only for orders shipping to Connecticut ( CT sales tax is currently 6%).

Q: What forms of payment do you accept?
A: The Capcatchers.com website is set up to accept Visa, MasterCard, Discover, and American Express. We can also process PayPal orders. Alternatively, you may choose to mail a check or money order, but please remember that these forms of payment will delay processing your order.

Q: Do you offer proofs?
A: For orders of $300 or more, and for an additional fee of $24.50, we will send you a proof by email (jpg or pdf file) of your order’s graphics. For orders of less than $300, the proof fee is $49.50. Remember that processing proofs (preparing them, sending to you for review and approval, etc) requires additional time. Please do not request proofs when time is of the essence.

Q: How do I make changes to my order once it has been placed?
A: If you just placed your order, chances are the system hasn't "locked" it yet. Go to "My Account" to review and change your order.
If your order has already been locked--meaning we have started processing it--please email us at orders@capcatchers.com with the desired changes. We will reply with detailed instructions corresponding to the nature of the change. In some cases the original order may need to be cancelled and a new order placed. Whatever the situation, we ask that all changes be handled by email (instead of by phone) so that verbal communication errors can be avoided.

Q: Can I cancel my order?
A: If your order has not been processed, we can cancel it, but please contact us right away.
If your order is personalized and has been processed (but not yet shipped) it can be cancelled with a $5.00 cancellation fee for each personalized item. If you have requested Rush Processing and work has begun on it, the rush processing fee is non-refundable and is in addition to the cancellation fee for personalized orders.

Q: How do I order products from Capcatchers?
A: Online is simplest, easiest and best. And you receive an order confirmation, a receipt, ship notification, etc. You can also download and print an order form which can be emailed, faxed or emailed to us. Sorry, but we cannot process phone orders.

Q: Can I order by phone?
A: No… sorry, but we will answer your questions by phone whenever possible. Our toll-free information and message line (866-2-OPENER) provides answers to most general questions. For fastest and most reliable answers to your questions, please contact us at answers@capcatchers.com

Q: Can I change my ship-to address?
A: We will be happy to change your shipping address as long as your order has not yet been shipped… just contact us. However, if your order has shipped, and UPS must correct the address in order to deliver the order, you will be charged the UPS address correction fee, which can range from $10-$20 depending on the shipping method chosen.

Q: Can we order a sample of your product?
A: Most folks who intend on giving multiples of our products as gifts, simply order one of each in advance to see the quality of the product. Non-personalized items are returnable (some conditions apply.) For more information on returns click here.

Q: How long does it take to receive my order?
A: Non-personalized products normally ship within 3-5 business days, personalized orders normally ship in 5-7 business days. Please check our Time in Transit Map for the shipping times to your address. Our Canadian friends should allow extra time for customs processing, etc.
A Special Note About Glassware: Though we make every effort to pack your glassware order in the safest possible way, occasional breakage does occur. We will promptly replace any glass that arrives to you broken, but the replacement process does take time. So when ordering glassware, please allow extra time before your deadline. (We reserve the right to require e-photos of broken or damaged products.)

Q: Do you offer Rush Processing?
A: Absolutely! With the optional Rush Processing your non-personalized order should ship in 1 business day and your personalized order ships in 2 to 3 business days. The Rush Processing Fee is a flat $14.50 per order. Remember: this is Rush PROCESSING and does not affect time in transit. Please select the shipping method appropriate for your delivery requirement.

Q: Do you offer quantity discounts?
A: Yes, indeed we do. For twenty-five (25) or more of the same item we are able to offer discounts. For example, if you are ordering twenty-five Capcatchers for a function and they all have the same inscription, we can send you a quote. If they are all individually inscribed with the individuals’ names, we do not offer discounts.
Contact us at answers@capcatchers.comwith your specific requirements and we will get back to your with a quote ASAP. For information click here.

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